Collier & Associates

MEASUREMENT, ANALYSIS & IMPROVEMENT
Section 8

8.1    General

8.2    Monitoring & Measurement

8.3    Nonconforming Product

8.4    Analysis of Data

8.5    Improvement

Overview/Intent:

• Self Descriptive
  
  
• All processes, products & services that affect the Quality of the output delivered to the customer
  must  be measured, with the goal of continual improvement

• Includes identification of the necessary parameters & metrics needed for meaningful measurement

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