COLLIER & ASSOCIATES

ISO 9001:2000
Word Countdown

The number of times a word is used in the standard provides a clue on the focus of the authors

• The word management is used 52 times
  
• The word customer is used 48 times
  
• The word process/es is used 35 times
  
• Words associated with improvement are used 21 times
  
• The word effectiveness is used 12 times
  
• Quality objectives are used 11 times
  
• Communication is used 10 times
  
• Customer satisfaction is used 8 times
  

• Resources is used 8 times
  

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