COLLIER & ASSOCIATES

ISO 9001:2000 Management Overview

• Reqmt countdown
• Focus changes
• Word count
• Quality defined
• 8 Quality principles
• Aim of the new standard
• Changes overview
• ISO 9001:2000 Review
• ISO 9001:2000 Approaches
• How to get employees involved
• Responsibilities
• Documentation requirements
• Customer focus
• Knowing the customer
• Customer expectations
• Customer satisfaction
• Customer surveys
• Customer support
• Complaints
• Customer communications
• Quality costs
• Continual improvement
• Quality planning
• Interested parties
• PDCA
• Process model
• Supplier control
• Resources
• Competence
• Management review
• Objectives
• Role of top management
• Active management involvement
• Taking a step back
• Registrars
• Failure costs
• Quality, productivity & profitability relationships
• Payoff
• Overall

TOOLS

• Customer contact record
• Management review template
• Significant event matrix

Services Available | Internal Auditor Training Synopsis | Management Review Training | Internal Auditor Training
"Cafeteria" Plan Option | Types of Quality System | Biography | Company Assessed/Audited |
Companies Trained | Code of Conduct | Prospect Questions | Advanced Internal Auditor
Pricing | Specials | Recommended Consulting Plan |
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